All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
For UK standard delivery: We offer £3.99 flat rate shipping.
We also offer free shipping on all orders over £70.00.
We offer international shipping to the following countries: [list of countries].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
|Shipping option||Estimated delivery time||Price|
|Option 1||X to X business days||$X|
|Option 2||X to X business days||$X|
|Option 3||X to X business days||$X|
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will tell you an estimated time and date of arrival.
If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at email@example.com.